For Tech Navigators

Become a Tech Navigator.Learn, certify, and support.

Use your technology skills to help Seasoned Adults in guided programs and one-to-one support. We train you, verify what you are ready to help with, and keep a record of your experience.

Apply to become a Tech Navigator
Training provided Topic certifications Volunteer and paid opportunities
A Tech Navigator smiling while joining an online Generation Connect session.

Ready before every sessionTraining and certifications help you show up prepared to guide with confidence.

How it works

Four steps from application to a live session.

Here is what happens after you apply and how Generation Connect helps you get ready to work with Seasoned Adults.

  1. 01

    Create your profile and apply

    Tell us about your skills, interests, and availability. Generation Connect will review your application and send you the next onboarding steps.

  2. 02

    Learn how to guide with confidence

    Complete people-skills lessons in patience, active listening, and clear communication. Then explore technology lessons and certification quizzes.

  3. 03

    Get ready for a live opportunity

    Review the program or appointment details, then complete any preparation listed for that opportunity before the live session.

  4. 04

    Join live sessions and build experience

    Help Seasoned Adults in guided programs or eligible one-to-one appointments. Your completed training, sessions, hours, and feedback stay visible on your profile.

Back to Dashboard
Earn your Tech Navigator certifications

Seasoned adults see your certification badges on your profile when picking who to book. You've earned 1 of 20 — finish the rest to unlock them all.

My Certifications

Unlocked1 / 20

Earning certifications lets seasoned adults see what you can help with when they pick a Tech Navigator for GC Tech Support.

Soft SkillsCertified
Google SuiteUncertified
Cyber SecurityUncertified
Google AppsUncertified
Microsoft SuiteUncertified
Device SetupUncertified
App ManagementUncertified
Social MediaUncertified
Video CallingUncertified
A.I.Uncertified
FinancesUncertified
CanvaUncertified
EntertainmentUncertified
Desktop FilesUncertified
General Tech & TroubleshootingUncertified
Popular AppsUncertified
Devices & AccessoriesUncertified
EmailUncertified
Online ShoppingUncertified
Text MessagingUncertified
The real Generation Connect certification catalog with twenty certification topics and a completed Soft Skills test result.

Topic certifications

Show what you have learned, one topic at a time.

Start with Soft Skills: patience, active listening, clear communication, and empathy. Then choose the technology topics you know or want to learn. Study materials and focused tests help you strengthen your knowledge and make your skills visible on your profile.

30 timed questionsin each certification test90% to passbefore the badge is earnedPass, or study and retakeDo not worry if you do not pass. Study, then try again after 30 days.
Exit test
Certification TestSoft Skills
Question 8 of 3027%
Question 8 of 30⏱ 10:42

Why is it important to keep your camera on?

A

To check your own reflection and ensure you look professional.

B

To show that you are engaged and care.

C

So that the seasoned adult can see if you are using your phone.

D

It is a legal requirement for all remote technical support.

E

To prove that you are actually a teenager and not an AI.

BackContinue
A faithful preview of question eight in the thirty-question Soft Skills certification test.

Ways to serve

Choose how you want to make an impact.

Some Tech Navigators volunteer or earn service hours, while some eligible opportunities are paid. Availability depends on the program, partner organization, funding, and your eligibility.

Guided programs

Connect. Teach. Learn from another generation.

Put your training into practice as a Tech Navigator, helping Seasoned Adults build confidence with technology while strengthening your own communication, leadership, and work-readiness skills. Generation Connect facilitators guide the experience.

Browse programs

GC Tech Support

Put your tech skills to work, one person at a time.

Use your GC certifications to provide one-to-one technology support to Seasoned Adults who need help with a specific device, app, or technology challenge. Choose times that work with your availability and get matched with support requests that fit your skills.

Apply for support opportunities
A smiling Tech Navigator during a video call.
Experience that stays with youYour contributions remain visible as your skills grow.

Your profile

See your skills and experience grow.

Your profile brings your certifications, training, sessions, hours, and feedback together in one place, giving you a record of the experience and skills you have built.

Certification badgesTraining historyRecent sessionsEarned hoursReviews and feedback

When a program offers them and you are eligible, service hours or compensated experience can appear on your profile.

Before you apply

Questions from future Tech Navigators.

Here is what to know about becoming a Tech Navigator, from training and certification to service hours and paid opportunities.

Ready to begin?

Apply to become a Tech Navigator.

Apply as a Tech Navigator